society
Sustainability
Sustainability
Contributing to the creation of a vibrant and prosperous society
The Group's top priority is to ensure the safe eating habits of its customers. In addition, we promote the creation of a sustainable and prosperous society while placing importance on our relationship with local communities.
Ensure food safety
Customer Responsibility Policy
The Group values the health and safety of its customers and is committed to providing high-quality products and services through responsible business activities.
1. food quality
In order to provide safe food to all customers, we will assume and respond to all possible risks in the procurement, processing, delivery, storage, preparation, and serving processes of the food ingredients used by our group.
2. responsible marketing
We strive to provide accurate and sincere information to our customers and avoid misleading expressions and excessive claims of health benefits. In particular, we will strive to use socially responsible expressions when providing information to children and young adults.
3. proper food labeling
We will provide information on food products in a format that is easy for customers to understand and provide accurate information on allergens. In addition to compliance with laws and regulations, we will continue to make improvements to provide more understandable and accurate information, and establish guidelines for appropriate labeling of processed foods.
4. reflection of customer feedback
We will promote the creation of a system that takes customer feedback seriously and link it to improvements in the quality of our services and products. We will also value dialogue with our customers regarding the quality and safety of the food products we provide, and strive to realize a better experience.
Based on this policy, the Group will set specific goals to achieve responsible business operations that earn the trust and satisfaction of customers and increase access to nutritious foods. The targets will include expansion of product lines and diversification of sales channels, and will be regularly evaluated based on quantitative data such as sales performance and customer satisfaction surveys, as well as qualitative indicators.
Strict hygiene management
From the delivery of foodstuffs to the preparation and serving of foodstuffs, strict standards have been established for all processes, and these standards are strictly adhered to. In particular, at the stage of preparing and serving food at stores, we have established and adhere to store hygiene management standards in addition to an operations manual.
For store employees, hygiene training is conducted at each stage of development, from the time they join the company to the store manager examination, to ensure that they acquire knowledge, and a completion test is given after the training to confirm that the acquired knowledge has been retained. As part of our regular hygiene audits and improvement activities, we conduct hygiene audits several times a year by an outside professional team to identify and improve problem areas.Improvement of the cooking process
In order to realize cooking operations that are not only delicious but also safe and lead to a reduction in food loss, a dedicated team is constantly engaged in in-depth discussions and verifications, and further improvements and verifications are repeated while confirming the operation status at the stores. In addition, the Group's executives conduct unannounced checks on a regular basis to confirm that store operations are being properly carried out.
Furthermore, in addition to the activities of specialized teams, we have established a reporting line to promptly collect and respond to inquiries and feedback, and have built a system that facilitates specific feedback to stores and information sharing to the entire company.Providing peace of mind to customers
In order to accurately manage food ingredients and products produced at our factories, we have systematized the lot management process and established a traceability system that enables us to trace the history of any problems that may occur. In addition, the head office conducts regular audits of the factories to confirm the effectiveness of traceability. As for our store initiatives, we disclose allergy information for the 8 specified raw materials and 20 items equivalent to the specified raw materials specified by the Consumer Affairs Agency for each brand as follows, and we also disclose the information in English for those who cannot read Japanese.
Allergy Table for Domestic Brands
Contribution to Local Communities
disaster relief
Our group has prepared kitchen cars in preparation for disaster relief. In the wake of the Noto Peninsula earthquake, we used these kitchen cars to provide support by serving approximately 1,200 bowls of ramen over two days in three cities, towns, and villages in May 2024. Through our support for the Noto Peninsula Earthquake, we have established a flow for dispatching kitchen cars to disaster-stricken areas, and have built a system that enables us to deliver shiawase, our philosophy of "with energy, smiles, and ____," to victims in the affected areas at the time they desire it.
Sports Support
Our group sponsors the FC Machida Zelvia soccer team and the Pescadora Machida futsal team, and supports the activities of both teams.
We also dispatch a kitchen car to Zelvia's home matches to serve ramen noodles to spectators. The Kitchen Car is operated with priority given to disaster relief in the event of a disaster, but when the Kitchen Car is not used, ramen will be served to spectators at some of Zelvia's home matches.
Tickets to the games provided by sponsors are used as a benefit for our employees.
Other Social Initiatives
SUPPLY CHAIN ESG POLICY
In order to realize a sustainable society, our group places a high priority on addressing environmental and social issues throughout our supply chain. We require our business partners to comply with local laws and regulations, and to take actions in accordance with the following policy. The policy has been translated into relevant languages and disseminated to our business partners so that they can accurately understand and implement the policy.
1. efficiency in energy use
We seek to promote the use of energy-saving technologies and reduction of energy use.
2. REDUCTION OF CO2/GHG EMISSIONS
We are seeking to reduce greenhouse gas emissions and mitigate climate change.
3. efficient use of water resources
We encourage the reduction of water consumption and the adoption of water-saving technologies, and we call for sustainable water management.
4. biodiversity conservation
We are seeking initiatives to minimize ecological impacts, such as reducing deforestation and implementing sustainable material procurement.
5. prevention of environmental pollution
In order to reduce the burden on the environment, we require proper management of wastewater and exhaust air and implementation of pollution prevention measures.
6. waste reduction
We seek to reduce waste generation and promote recycling.
7. effective use of resources
We seek to employ sustainable materials and efficient resource management.
8. prohibition of child labor
In addition to complying with local laws and regulations, we require our suppliers to comply with international standards and to ensure that child labor is prohibited.
9. prohibition of forced labor
In addition to complying with local laws and regulations, we seek to prohibit forced labor.
10. Prohibition of discrimination
We require that there be no discrimination based on gender, race, or religion in hiring, promotion, or wages.
11. Compliance with minimum wage and living wage
We seek not only to comply with the minimum wage standards of local laws and regulations, but also to pay wages that will enable us to maintain a reasonable standard of living.
12. ensuring working environment and health and safety
We seek not only to comply with working environment and health and safety standards, but also to ensure a safe and healthy working environment for our employees.
13. promotion of animal welfare
We seek not only to comply with animal welfare standards, but also to eliminate unnecessary animal testing.
Selection of business partners
We regard our suppliers as our business partners, and we select them on the basis of fair competition, emphasizing the handling and stable supply of raw materials that meet ISO 22000 and other international standards, and pursuing safety, high quality, procurement volume, and cost advantages in line with our brand concept. In addition, as part of our due diligence activities, we are also working on the following
In addition, as part of our due diligence, we conduct surveys and evaluations that incorporate ESG assessments, in addition to confirming financial soundness and business operations.Supplier audits and periodic reviews
While sharing information with suppliers in a smooth relationship, we conduct regular audits of related factories, raw materials, and food ingredients to conduct improvement activities.
supply chain
In order to deliver safe and fresh foodstuffs to all of our group stores 365 days a year, we have established a logistics and storage system (cold chain) with strict temperature control. We are also optimizing joint deliveries, using our own chartered delivery services, and expanding our delivery areas.
In addition, we have taken measures to anticipate all possible risks in supply, manufacturing, and other areas to ensure sustainable supply chain operations even in the unlikely event of an emergency.
