Ensure food safety
Customer Responsibility Policy
The Group values the health and safety of its customers and is committed to providing high-quality products and services through responsible business activities.
1. food quality
In order to provide safe food to all customers, we will assume and respond to all possible risks in the procurement, processing, delivery, storage, preparation, and serving processes of the food ingredients used by our group.
2. responsible marketing
We strive to provide accurate and sincere information to our customers and avoid misleading expressions and excessive claims of health benefits. In particular, we will strive to use socially responsible expressions when providing information to children and young adults.
3. proper food labeling
We will provide information on food products in a format that is easy for customers to understand and provide accurate information on allergens. In addition to compliance with laws and regulations, we will continue to make improvements to provide more understandable and accurate information, and establish guidelines for appropriate labeling of processed foods.
4. reflection of customer feedback
We will promote the creation of a system that takes customer feedback seriously and link it to improvements in the quality of our services and products. We will also value dialogue with our customers regarding the quality and safety of the food products we provide, and strive to realize a better experience.
Based on this policy, the Group will set specific goals to achieve responsible business operations that earn the trust and satisfaction of customers and increase access to nutritious foods. The targets will include expansion of product lines and diversification of sales channels, and will be regularly evaluated based on quantitative data such as sales performance and customer satisfaction surveys, as well as qualitative indicators.
Strict hygiene management

From the delivery of foodstuffs to the preparation and serving of foodstuffs, strict standards have been established for all processes, and these standards are strictly adhered to. In particular, at the stage of preparing and serving food at stores, we have established and adhere to store hygiene management standards in addition to an operations manual.
For store employees, hygiene training is conducted at each stage of development, from the time they join the company to the store manager examination, to ensure that they acquire knowledge, and a completion test is given after the training to confirm that the acquired knowledge has been retained. As part of our regular hygiene audits and improvement activities, we conduct hygiene audits several times a year by an outside professional team to identify and improve problem areas.Improvement of the cooking process

In order to realize cooking operations that are not only delicious but also safe and lead to a reduction in food loss, a dedicated team is constantly engaged in in-depth discussions and verifications, and further improvements and verifications are repeated while confirming the operation status at the stores. In addition, the Group's executives conduct unannounced checks on a regular basis to confirm that store operations are being properly carried out.
Furthermore, in addition to the activities of specialized teams, we have established a reporting line to promptly collect and respond to inquiries and feedback, and have built a system that facilitates specific feedback to stores and information sharing to the entire company.Providing peace of mind to customers

In order to accurately manage food ingredients and products produced at our factories, we have systematized the lot management process and established a traceability system that enables us to trace the history of any problems that may occur. In addition, the head office conducts regular audits of the factories to confirm the effectiveness of traceability. As for our store initiatives, we disclose allergy information for the 8 specified raw materials and 20 items equivalent to the specified raw materials specified by the Consumer Affairs Agency for each brand as follows, and we also disclose the information in English for those who cannot read Japanese.






