society
Contributing to the creation of a vibrant and prosperous society
The Group's top priority is to ensure the safe eating habits of its customers. In addition, we promote the creation of a sustainable and prosperous society while placing importance on our relationship with local communities.
Ensure food safety
Customer Responsibility Policy
The Group values the health and safety of its customers and is committed to providing high-quality products and services through responsible business activities.
1. food quality
In order to provide safe food to all customers, we will assume and respond to all possible risks in the procurement, processing, delivery, storage, preparation, and serving processes of the food ingredients used by our group.
2. responsible marketing
We strive to provide accurate and sincere information to our customers and avoid misleading expressions and excessive claims of health benefits. In particular, we will strive to use socially responsible expressions when providing information to children and young adults.
3. proper food labeling
We will provide information on food products in a format that is easy for customers to understand and provide accurate information on allergens. In addition to compliance with laws and regulations, we will continue to make improvements to provide more understandable and accurate information, and establish guidelines for appropriate labeling of processed foods.
4. reflection of customer feedback
We will promote the creation of a system that takes customer feedback seriously and link it to improvements in the quality of our services and products. We will also value dialogue with our customers regarding the quality and safety of the food products we provide, and strive to realize a better experience.
Based on this policy, the Group will set specific goals to achieve responsible business operations that earn the trust and satisfaction of customers and increase access to nutritious foods. The targets will include expansion of product lines and diversification of sales channels, and will be regularly evaluated based on quantitative data such as sales performance and customer satisfaction surveys, as well as qualitative indicators.
Strict hygiene management
From the delivery of foodstuffs to the preparation and serving of foodstuffs, strict standards have been established for all processes, and these standards are strictly adhered to. In particular, at the stage of preparing and serving food at stores, we have established and adhere to store hygiene management standards in addition to an operations manual.
For store employees, hygiene training is conducted at each stage of development, from the time they join the company to the store manager examination, to ensure that they acquire knowledge, and a completion test is given after the training to confirm that the acquired knowledge has been retained. As part of our regular hygiene audits and improvement activities, we conduct hygiene audits several times a year by an outside professional team to identify and improve problem areas.Improvement of the cooking process
In order to realize cooking operations that are not only delicious but also safe and lead to a reduction in food loss, a dedicated team is constantly engaged in in-depth discussions and verifications, and further improvements and verifications are repeated while confirming the operation status at the stores. In addition, the Group's executives conduct unannounced checks on a regular basis to confirm that store operations are being properly carried out.
Furthermore, in addition to the activities of specialized teams, we have established a reporting line to promptly collect and respond to inquiries and feedback, and have built a system that facilitates specific feedback to stores and information sharing to the entire company.Providing peace of mind to customers
In order to accurately manage food ingredients and products produced at our factories, we have systematized the lot management process and established a traceability system that enables us to trace the history of any problems that may occur. In addition, the head office conducts regular audits of the factories to confirm the effectiveness of traceability. As for our store initiatives, we disclose allergy information for the 8 specified raw materials and 20 items equivalent to the specified raw materials specified by the Consumer Affairs Agency for each brand as follows, and we also disclose the information in English for those who cannot read Japanese.
Contribution to Local Communities
disaster relief
Our group has prepared kitchen cars in preparation for disaster relief. In the wake of the Noto Peninsula earthquake, we used these kitchen cars to provide support by serving approximately 1,200 bowls of ramen over two days in three cities, towns, and villages in May 2024. Through our support for the Noto Peninsula Earthquake, we have established a flow for dispatching kitchen cars to disaster-stricken areas, and have built a system that enables us to deliver shiawase, our philosophy of "with energy, smiles, and ____," to victims in the affected areas at the time they desire it.
Sports Support
Our group sponsors the FC Machida Zelvia soccer team and the Pescadora Machida futsal team, and supports the activities of both teams.
We also dispatch a kitchen car to Zelvia's home matches to serve ramen noodles to spectators. The Kitchen Car is operated with priority given to disaster relief in the event of a disaster, but when the Kitchen Car is not used, ramen will be served to spectators at some of Zelvia's home matches.
Tickets to the games provided by sponsors are used as a benefit for our employees.
Other Social Initiatives
Supply Chain Sustainability Policy
We at Gift Holding aim to fulfill our social responsibility throughout the supply chain by conducting procurement activities with compliance, food safety, human rights, and environmental considerations in order to realize a sustainable society.
To this end, we have established the "Supply Chain Sustainability Policy" (hereinafter referred to as the "Policy"). We have established the "Supply Chain Sustainability Policy" (hereinafter referred to as the "Policy") and request all suppliers to understand and practice the items listed below, aiming for coexistence and co-prosperity between corporate activities, society, and the environment together.
We request that all suppliers and secondary suppliers be familiarized with and thoroughly familiarize themselves with this policy. In addition, this policy has been translated and disseminated in relevant languages so that all suppliers can accurately understand and implement it.
Compliance with laws and regulations in all countries and regions in which we operate, and evaluation and judgment in light of Japanese laws, customs, etc.
Exclusion of antisocial forces and prohibition of bribery and other corrupt acts
Realization of fair and equitable competition and prevention of infringement of intellectual property rights, etc.
Ensure competitive and reasonable quality, price, delivery, and safety that meets safety quality standards and industry standards
Stable supply capacity and flexible response to supply-demand fluctuations
Procurement activities that take into account crisis management systems in the event of unforeseen disasters, etc.
Prohibition of discrimination and harassment
Prohibit child labor and forced labor
Compliance with minimum wage and living wage
Ensure working environment and health and safety
Reduction of excessive working hours
Promotion of animal welfare
Efficiency in energy use
Reduction of CO2/GHG emissions
Efficient use of water resources
Biodiversity Conservation
Prevention of environmental pollution
Waste Reduction
Effective Use of Resources
Timely and appropriate provision and disclosure of information related to the above to the Company
For serious violations of this policy, we will confirm the facts and request that the supplier take remedial action. If necessary, we or a specialist designated by us will visit the site and conduct an investigation. If the supplier fails to take corrective action after the required period of time, we will take action, including a review of the transaction.
Selection of suppliers
In selecting suppliers, we look not only for financial reliability and quality stability, but also for employee management (ensuring occupational health and safety, etc.), human rights concerns (child labor, forced labor, discrimination, long working hours, etc.), environmental concerns (energy, climate change, water resources, biodiversity, other environmental issues, food loss, resource use, etc.), and other anti-social behavior. We will also check the status of human rights considerations (child labor, forced labor, discrimination, long working hours, etc.), environmental considerations (energy, climate change, water resources, biodiversity, other environmental issues, food loss, resource use, etc.), and other anti-social activities, and give priority to suppliers that are fulfilling their social responsibilities.
We also seek understanding and cooperation from our business partners in providing information on our policies, communicating with them, and responding to their requests, and after confirming their agreement with our policies, we will work together to achieve coexistence and co-prosperity between our corporate activities and society and the environment.
Currently, our business partners are located not only in Japan but also overseas, and we do not make decisions based solely on the laws and customs of each region, but we also conduct due diligence and make decisions from the perspective of whether or not there are significant deviations from applicable Japanese laws. We strive to procure responsibly by implementing a policy of not initiating transactions if there is a problem.Supplier audits and periodic reviews
We regularly monitor and audit all of our business partners, both in Japan and overseas, regardless of the size of the transaction. Through these monitoring and audits, we identify business partners with high risk of environmental and social problems, and provide guidance and supervision to all of them through feedback.
In addition to monitoring food and product quality and safety, we conduct monitoring, audits, training, and guidance on social issues such as human rights, labor practices, and fair corporate activities based on our "Supply Chain Sustainability Policy," and on our basic stance toward environmental initiatives based on our "Environmental Policy. We also monitor, audit, train, and provide guidance on our basic stance toward environmental initiatives based on our Environmental Policy.
We will meet with our suppliers at least once a year to communicate and seek cooperation on environmental and social issues based on our "Supply Chain Sustainability Policy".
All of our suppliers' manufacturing plants will be visited by our buyers not only at the beginning of transactions, but also on a regular basis to confirm, evaluate, and provide guidance to ensure that food safety-related processes are being operated as intended. The results are documented, stored, and shared with suppliers for improvement.
We will share information with our finance and quality control departments regarding the increase or decrease in transaction amounts and food sanitation inspection results for each supplier, and conduct quantitative checks.
We conduct audits and evaluations based on on-site inspections, including not only food sanitation inspections but also requirements for confirming "occupational health and environmental preservation.
We will collect as much information as possible on the supplier's employee management, human rights considerations, pollution prevention measures, and antisocial activities.
In the case of overseas suppliers, we will not make judgments based solely on local "laws, customs, and current conditions," but will report and confirm our "evaluation and judgment" of the matter in light of Japanese laws, customs, etc., to managers in the department in charge of the headquarters, and conduct an "evaluation" of the matter.
We will "reevaluate" the risk of social issues for existing suppliers by collecting information on a daily basis and conducting regular factory checks, and we will also pay attention to information on each supplier's industry and evaluate its "credibility" as a corporation.
In the event of nonconformity or serious violation of our "Supply Chain Sustainability Policy," we will confirm the facts and request our suppliers to take remedial action. If necessary, Minebea or a specialist designated by Minebea will visit the site and conduct an investigation. If the supplier does not take corrective action within the required period of time, we will take action, including a review of the transaction.
Buyer Training
We hold training sessions for all buyers every year to acquire and update knowledge in line with revisions in laws and regulations and changes in social conditions, and provide education through the guidance of the in-house quality control department.
When a new buyer is appointed, "acquisition of basic knowledge" including training at factories and hygiene centers is conducted based on a prescribed curriculum.
Employees in the procurement department comply with "laws and regulations" and industry "agreements and norms," collect information from competent ministries and agencies, industry, and suppliers, and share it with the Quality Control Department and other related in-house departments to establish and revise management methods.
We are fully aware that we are in a "superior position" in terms of socially accepted ideas based on "fair, reasonable, and transparent" business relationships with our suppliers, and we strive to avoid any misunderstanding that we are in an "unfair" business relationship with our suppliers.
Training for our buyers on environmental and social issues is conducted every year.
